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Policies

All Products are made in my home registered kitchen in Kaiapoi North Canterbury
By purchasing from All Caked up by Lisa you are confirming you agree to the following terms and conditions
Payment
Payments can be made via our online store with Paypal/Credit card or Bank transfer or After Pay

Bank transfer requires a 50% deposit to secure your order with final payment due one week prior to pick up

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Deposits must be paid within 7 days of quote to secure your booking date, If deposit has not been received your booking date will open back up 

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Pick Ups
Are from my registered home kitchen address, please keep to the times you have selected as these times are chosen for specific reasons as I may need to leave for an appointment or meeting, if your running late please let me know
In the event an order has not been picked up I will attempt to make contact for two hours after stated pick up time. 
Your payment will be lost and product donated if there is no reply 
On pick up you will be advised on the best storage options for your order
Customers take full responsibility for their order once it leaves my premises as it is now totally out of my control, any concerns about transporting please let me know on arrival
Cancellations/Refund
Refunds are determined by management at All Caked up by Lisa
on a one by one basis
Last minute cancellations after your order is made will result in loss of payment - otherwise less the items that have been made or ordered eg toppers - fondant work or ingredients
Gluten-Free
We offer gluten-free Chocolate cake, for those that are gluten intolerant
Please be aware that we take all precautions with sanitation before and after all cakes.
We take extra measures when baking and decorating gluten-free cakes,
in saying this our kitchen is not a gluten-free kitchen - we process gluten products daily therefore can not cater for Celiac disease 

Thanks 

Lisa x

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